Every screen,and what it wants.

1. Step 1 of 8

   Business

   Your business name, how it is pronounced if the spelling lies, your own name and the number we should reach you on.

   The name is the first thing a caller hears, so a shop called J&R spelled aloud as jay-and-arr is a correction we make once here instead of on every call. Your number is the one we reach you on about your account.

2. Step 2 of 8

   Service area

   How far you travel, and any ZIP codes you refuse regardless of distance.

   It checks the caller's address against this before it offers a time. A shop that does not cross the county line has the agent say so before the truck moves, which is the difference between a short call and a wasted drive.

3. Step 3 of 8

   Hours

   When someone can reach a person, and what should happen outside those hours.

   The agent answers around the clock either way. This decides whether a 2am caller is booked into tomorrow, told when you open, or put through to you because you take emergencies.

4. Step 4 of 8

   Services

   The jobs you do, pre-checked from your trade, and what you charge to come out.

   The agent only offers work you selected, and it quotes your diagnostic fee and nothing else. Anything it was not told about, it says it does not know and writes the question on the call for you rather than guessing.

5. Step 5 of 8

   Emergency

   What counts as an emergency in your trade and who gets rung when one comes in.

   Gas, carbon monoxide, live wires, water through a ceiling: the agent stops the booking flow, gives the caller the safety instruction, and alerts you at once: an urgent email, a text once your number's carrier registration is approved, and a live transfer to the number you gave if you chose to take emergencies live. It does not try to schedule those.

6. Step 6 of 8

   Calendar

   The calendar it books into, or nothing, in which case we give you one.

   It reads real open slots and writes the job in, so the time it offers a caller is a time you actually have. Without a connected calendar it books into ours and sends you the job in the call summary, by email, and by text once your number's carrier registration is approved.

7. Step 7 of 8

   Forwarding

   Your existing business number, and the voicemail number callers go to if your plan runs out.

   You keep your number. Forwarding sends unanswered calls to the agent and you undo it in about ten seconds from your phone. The voicemail number is where calls go if you ever hit the billing ceiling, so nothing is ever dropped.

8. Step 8 of 8

   Review

   Everything above on one screen, plus the recording authorisation.

   Nothing is recorded and no call is answered until you submit this. The authorisation is captured here rather than at signup because this is the screen where it actually starts, and consenting three screens early is consenting to something you have not seen.

SMS and emails are counted per message. At 80% of any allowance we tell you. At 100% you move up a plan if you chose that, or we stop: callers go to the voicemail number you gave us and the agent stops replying to texts and email until your next cycle. Below Fleet, nothing is ever billed past your plan. Fleet has nothing above it, so with the automatic move on it keeps going past its allowance and the extra is billed: $0.30 a minute, 5 cents an SMS and 4 cents an email. With the move off, Fleet stops like the others. There is no contract. Activation is a one-time $49, charged once when you start.

The full pricing page has what happens as you approach the stop, including the notices you get on the way, and what texts and email can add on top.

Do I have to change my phone number?

No. You keep the number on your truck, your cards and your Google listing. Forwarding is a setting on your existing line that sends calls you do not answer to the agent instead of to voicemail, and you turn it off the same way you turned it on.

How do I turn it off?

From your phone, in about ten seconds, by cancelling the forwarding. Off for the afternoon, off for a week, or off for good. There is no contract and nobody calls you to talk you out of it.

Will my customers know it is not a person?

Yes. Every call opens with a disclosure that says what it is, and that disclosure cannot be turned off, shortened or moved later in the call. That is a compliance control, not a setting.

Are calls recorded?

Calls are recorded once your account is active, and the caller is told so at the start of the call, before anything else happens. You authorise recording on the review step of setup, not before.

What if it gets something wrong?

It will not quote a price you did not give it and it will not invent an answer. Anything outside what it was told, it says it does not know and puts the question in your call summary so you can answer it in one line. Ask it the same thing twice and that answer becomes part of what it knows.

Does it answer in Spanish?

Yes, on the same number, and the disclosure is spoken in the language the call is being handled in.

What happens if I go over my minutes?

You are notified on the way, not afterwards. At 80% of your minutes, SMS or emails we tell you by text, email and in the app. At 100% one of two things happens, your choice: you move up a plan automatically, or we stop, callers go to your own voicemail and the agent stops replying to texts and email until your next cycle. Below Fleet nothing is ever billed past your plan and there is no per-minute or per-message rate. Fleet has nothing above it, so with the automatic move on it keeps going and the extra is billed at the published rates.

How long does setup take?

About twenty minutes, once. We read your website first and fill in what we find, so most of it is you correcting rather than typing. You can hear the agent answer before you forward anything.

What if I do not have a website?

Then we build it from your Google listing instead, and setup asks you the handful of things a listing does not carry. A shop with neither still works; it just means answering the questions rather than correcting our answers.

What happens on a real emergency, like a gas leak?

It stops trying to book anything, tells the caller to get out and call 911 or the gas company, and then alerts you: it rings the number you gave for emergencies if you chose to take them live, and sends you an urgent email, plus a text once your number's carrier registration is approved. If nobody picks up, the caller is told you will call back. It never schedules a visit for that call.